Our Guarantee

RETURNS

WHAT IF I NEED TO RETURN MY ORDER?

Items may be returned within 30 days of purchase for a full refund of the purchase price. Please call or fax us before you ship anything back – 1.800.963.6335 or 763-631-6335 (voice) or 763-631-6334 (fax)

Custom items include items such as: custom mailbox sizes, custom doors or incoming slots, custom posts, address plaques, and mailboxes with personalized numbers - these items are not returnable unless defective or damaged during shipment. Quantity orders (10+) of the locking mailbox inserts and/or locking mailbox inserts with mailboxes may not be returned. Customers are responsible for checking with their local carrier or postmaster first to determine if the lockable insert is acceptable to the area they live in. Contact your Home Security Products representative for further explanation or clarification of this policy.

A restocking fee of 25% will apply to all returns except for items damaged in transit, incorrect item shipped, manufacturer defects or workmanship. If there has been damage that occurred during transit, please RE-USE ALL PACKING MATERIALS & LEAVE THE BOX IN THE CONDITION IN WHICH IT WAS DELIVERED TO YOU.

You are responsible for shipping fees to and from; returned goods must be shipped freight prepaid. Be sure to return your purchased product in its original package. Please re-pack carefully so the item isn't damaged during shipment. UPS and the U.S. Post Office require 2" of packing material around the inside of the entire package.

We recommend that you purchase insurance from the postage carrier before you ship the item, since you will be held liable for products that are damaged during return shipment.

Please note:

A.) Shipping fees cannot be refunded.
B.) Custom orders cannot be returned due to their uniqueness and personalization to your specific request.
C.) Sale items are generally not.

SHIPPING QUESTIONS

HOW MUCH ARE SHIPPING CHARGES?

Shipping costs are based on the weight of the items being ordered, the size of the shipping package, and the destination. Shipping charges increase for heavier items, and items that require larger-than-normal packaging.

Please note that some items are drop-shipped, meaning they are shipped directly from the mfr to your door. If you live near our location in Mpls/St. Paul area, you might expect the shipping fee to be more reasonable. In some cases this would be a correct assumption. However, if you find your shipping charges to be excessive given your proximity to us, it is most likely because that order is being drop-shipped from the mfr who may be located in some other part of the country.

We are an authorized dealer for many manufacturers. It is not possible to keep in-stock every model in every shape, size and color from every mfr. So, drop-shipping is a necessary part of our business. Plus, drop-shipping certain items helps keep our costs down, and we pass along those savings to you.

HOW WILL I KNOW EXACTLY WHAT THE SHIPPING CHARGES WILL BE FOR MY ORDER?

After placing items in your Shopping Cart, you then proceed to Checkout. At that point, you will be shown what the shipping charges are.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE FROM THE TIME I PLACE THE ORDER?

Generally, for domestic shipments, most orders are packaged and shipped within 24 hrs. Others can be 2-3 business days. Then, allow 5-7 business days, depending on where you live, for the shipment to arrive at your door.

WHAT SHIPPING METHODS DO YOU USE?

We primarily use UPS Ground.

DISCLAIMER

Home Security Products L.L.C. does not guarantee that our products will absolutely stop identity theft, vandalism or burglary, acts of God. Our products are only a DETERRENT to such acts.

Home Security Products L.L.C. will always do its utmost to stay current on the prevention of ID theft and burglary and will continue to offer the best products possible to help in the prevention of such crimes.